FAQ

Ordering Questions

Where can I try out the 3G Cardio Products?

3G Cardio products can be found at many of the top specialty fitness retail stores across the USA. To find out if there is a dealer in your area, please click here: Dealer Locator.

If you do not have a 3G Cardio dealer in your area, you are welcome to purchase your desired product through our website. Please feel free to call or email us today and we will be happy to assist you in your needs.

3G Cardio offers a full money back 30 day guarantee which also covers ALL shipping costs. Please review our refund/exchange policies here.

I am ready to order but I have some questions, who can I talk to?

If you do not have a 3G Cardio retailer in your area and are considering purchasing directly from us online, you can speak with a live person at: 1-888-888-7985. You can also email us at: Support@3GCardio.com. We are available 8:00am – 5:00pm Monday – Friday and here to answer any questions you may have.

What days and times are you open?

We are available Monday – Friday.

Store Hours of Operation

Monday-Friday
8:00AM – 5:00PM Pacific Time

What type of payments does 3G Cardio.com take?

3G Cardio takes all major credit cards: Amex, Visa, MasterCard, Discover and PayPal. Please call us at 1-888-888-7985 for more details.

Can I place my order over the phone?

Yes, you can place an order over the phone with 3G Cardio. Our fitness consultants can accept any form of payment over the phone and within minutes you will have an invoice emailed to your inbox. Our computer system does not record complete credit card information for your security. All information received over the phone is entered directly into our POS system and again, protected for your security. Call our main line at 1-888-888-7985 as we would be happy to assist you.

I live outside of the Continental US, how do I order?

If you live outside the continental United States please call or email us for a custom freight quote. You may be surprised how affordable shipping can be, especially to Hawaii and Alaska. You can email us at: Support@athomefitness.com or call at 1-888-888-7985

I am having problems placing an order.

If you are experiencing a problem, call us at 1-888-888-7985. We are available Monday – Friday 8:00am – 5:00pm. If you are having trouble creating an account, most likely it is the “verification code”. This is the section in our 3G Cardio website where it requires you to type in the matching digits which are displayed on the screen. Sometimes these digits are hard to read but you can always request a new set of digits that are more legible. These digits are not “case sensitive”.

If you are receiving a “failed” message from our 3G Cardio.com web site after inputting your credit card number, here are a few suggestions: Make sure that you are inputting the correct “Billing Address”, this does matter. If you are using Visa or MasterCard, it is possible that the credit card company is simply denying your purchase for security measures. If you are sure that you used the correct billing address, you have entered your 16 digit credit card account number correctly then you may need to call your credit card customer service number and simply let them know who you are and what you are doing. In most cases (assuming funds are available) they will ask you a few security questions and then tell you to go ahead and resubmit the purchase. This is a very easy and quick phone call to make. One last thing to be aware of: most debit cards have a maximum daily purchase amount and if the size of the purchase you are trying to make is over your limit, your request will be denied. This is easy to fix, call your bank (the number is on the back of the credit or debit card) and ask for a temporary limit increase. The bank will allow a limit increase for a 24 hour period and you will then be able to place your order. If you have any questions, please do not hesitate to call us at 1-888-888-7985.

Who do I call if I have questions?

If you should have any questions, we encourage you to call us at 1-888-888-7985. You can also email us directly at:  Support@3GCardio.com. We can answer any question you may have and even help you with in home delivery/ setup and service.

Shipping Questions

I have placed my order, now what?

After you place an order with 3G Cardio, you will instantly receive an email confirmation with your invoice. Once your order ships, we will email you a shipping confirmation with tracking information. Once your order arrives at your local freight terminal, they will then call you to make a delivery appointment. They will usually give you a several hour time window on the day of your choice. The delivery company will never show up without an appointment, they will always set an appointment with you first. Please feel free to call us at: 1-888-888-7985 or email us at: Support@3GCardio.com.

What is my shipping timeframe?

Your shipping time frame is dependent upon the product you have ordered. If it is in stock at our Arizona warehouse, we can ship it out within 2-3 business days. If it is not an item we have in stock, we will notify you ASAP and let you know the shipping time frame. Once an item is shipped, our freight companies can have it to the West Coast in about 2 business days, the Midwest in about 4 business days and the East Coast in about 5-7 days. We will always send you a tracking number so that you can follow your order in real time. If you should have questions regarding shipping, feel free to contact our shipping manager at: support@3GCardio.com or by phone: 602-471-1116. You can also call us directly, 8:00am – 5:00pm, Monday – Friday at 1-888-888-7985.

What if my order is damaged in shipping?

Before you sign for your order, please inspect your shipment carefully. If you notice damage to the box or contents you should refuse the items and the designated freight company will send the products back to us. Also, if you notice any kind of damage to the box, or missing/short items please ask the driver to note it on the freight bill. Remember, once you sign for your order, Title of Goods passes to you, the purchaser. Once you sign for your order, even if the product inside the box seems ok, it is still better to report any damage. This way, if there is “concealed damage” which you discover after your order has been opened; it will be easier to make a freight claim. Now don’t worry, even if the box seems ok, but you find there is an issue with the product you will still be covered for it. If you do discover that there is concealed damage to your order, call our customer service department (1-888-888-7985) within two (2) business days of receipt of merchandise and we will work together to rectify the situation. 3G Cardio will always use the best and most reliable common freight carriers available to us and we go to great lengths to protect your merchandise.

Damaged or Defective Goods

In the event that you receive your order and the packaging is noticeably damaged, contact our customer service department immediately at 1-888-888-7985 and we will instruct you on what to do. Sometimes the packaging will experience “road wear and tear” that only affects the packaging and not the inside contents. If there has been a puncture or penetration into the packaging most likely we will suggest for you to “refuse” the order and have it shipped back to us. This will need to be done while the driver is still at your delivery address and before you sign off on the order. You will not be charged for this. 3G Cardio will resolve this with the freight company. We will then immediately re-ship your order to you with no additional charges. If there was no damage to the packaging and you find “concealed damage” It is very likely that we can just simply mail you a new part to resolve the problem. If “concealed damage” has occurred, please contact us within 2 business days and we will help resolve the issue. We will work together with you to find an acceptable and quick resolution.

What is my return policy?

Please see our Terms & Conditions for our full return policy.

What if I want inside delivery and installation?

If you have made your purchase from 3G Cardio.com and need in home installation, we have a couple of different options for you. We still do offer free shipping to your house but there will be an additional charge for any “in home services”.

$150.00 White Glove Delivery: If you choose to purchase “White Glove Delivery” from us, our preferred method of installation will be to ship the product to your nearest freight terminal and then have the local installers pick it up and bring it to you. They will call you first to schedule a date and time. Once the installers arrive, they will assemble the product, test it and then remove all packaging material. In some cases, depending where you live, we may need to ship to your house first and then have the installers come to your house within a few days after and complete the installation. This would be a situation where our best option for installation may be installers who do not have a large enough vehicle to transport the freight. If this is the case we will notify you first. Both the freight company and the installation company will call you first to schedule an appointment.

If you have any questions regarding these services, please feel free to call us directly at: 1-888-888-7985 or by email at: support@3GCardio.com

Who do I call if I have questions?

You are welcome to contact your local specialty fitness retailer or you can call us directly. If you should have any questions, we encourage you to call us at 1-888-888-7985. You can also email us directly at: Support@3GCardio.com. We are available 8:00am – 5:00pm Monday – Friday. We can answer any question you may have and even help you with in home delivery/ setup and service.

 

Warranty Questions

What if I need to have service work done?

This is one of the easiest parts of our job. Every single item we sell comes with our manufacturer warranty. If you should need service and would like to contact us regarding service, please call 1-888-888-7985 or by email; Support@3GCardio.com. Every item we sell has at least a 1 year in home labor warranty and at least a 2-5 year parts warranty. If you should have a service issue within the first year, you will pay nothing. The local service technician will come out to your house and fix the problem at no cost to you.

Can I assemble the equipment by myself, does it affect the warranty?

We do not require any type of “professional installation” in order to receive the full warranty. While we would suggest having an experienced technician assemble your equipment if you feel as though you are qualified to perform the assembly and you can also be safe while doing it, most of the products we sell can be assembled without too much trouble. Based on the fact that we only sell good quality products, the owner’s manuals are well written and easy to understand. If you are unsure about your assembly ability, please call us and we can describe the actual assembly process on the items of interest and help determine if this is something you would be able to do on your own. You can reach us at: 1-888-888-7985.

Who do I call if I have questions?

If you should have any questions, we encourage you to call us at 1-888-888-7985. You can also email us directly at: Support@3GCardio.com. We are available Monday – Friday, 8:00am – 5:00pm. We can answer any question you may have and even help you with in home delivery/ setup and service.

Product Questions

I have questions on products, who do I call?

You can call our fitness consultants directly, 1-888-888-7985. You can also email us directly at Support@3GCardio.com. We have many, many years’ experience in the fitness industry and can give you an accurate answer on just about any questions possible. We are very knowledgeable about our products as well as our competitor products. We can give you fair comparisons between any items you have been researching.

I have some general fitness questions, can I talk with someone?

You can call us directly at: 1-888-888-7985 and speak to a live fitness consultant any time. When you call, you will speak with someone who not only knows about our fitness products but also works out regularly and understand fitness in general.

I have questions on maintaining my product.

For every type of exercise equipment there will be a specific way to maintain it and keep it running smoothly. Most of the time, this is a very easy thing to do and requires only a few minutes every couple of months. Even though there is very little effort needed to maintain your machine, spending a few minutes every other month can add years to the life of your equipment. We are here to answer these questions for you. Simply email us at: Support@3GCardio.com or call us at: 1-888-888-7985.

How do I properly adjust my 3G Cardio Treadmill Belt?

Important: When it comes time to adjust or tension the belt, be very careful to not “over tighten” the belt. You should only adjust the belt in 1/4 turn increments. Also, if you need to align the belt from left to right, always adjust the left side bolt only. The simple rule of thumb for aligning the belt is this: working from the (user) left side bolt, if you need to move the belt to the right, “tighten” the bolt (turn to the right in 1/4 turns only). This will move the belt slightly to the right. If you need to align the belt to the left, “loosen” the left side bolt (turn the bolt to the left in 1/4 turns only). This will move the belt to the left. Anytime you need to either tighten the belt or align the belt, you should have the treadmill running at around 3.0 mph. Also, these adjustments can take up to 30 seconds to affect the position of the belt so please be patient. Most of this information is in the owner’s manual and if you should have any questions, please do not hesitate to call us.